Last Updated: 2 May 2026
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, retain, and share your personal information when you use the Ola Fit Club app. Our services are available exclusively to users in Indonesia, and this policy is governed by Indonesian law, including UU No. 27 Tahun 2022 tentang Perlindungan Data Pribadi (UU PDP).
Information You Provide: This includes name, email, birthdate, gender, and payment information data you enter while using our services.
Automatic Information: We also collect certain information automatically from your device, such as IP address, location data, device type, operating system, and application usage information.
We use the information we collect to:
We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns. These may include:
You can control cookie preferences through your device or browser settings. Disabling certain cookies may affect the functionality of our services.
With Service Providers: We may share your information with trusted third-party service providers who assist us with business operations (such as payment processing and data analysis). These providers are contractually obligated to protect your information.
For Legal Compliance: We may disclose your information if required by Indonesian law, court order, or government authority, or if we believe such action is necessary to protect the rights, property, or safety of us or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such changes.
When you delete your account, we will remove or anonymize your personal data within 30 days, unless we are required by Indonesian law to retain certain information for a longer period (for example, financial records for tax compliance purposes).
Automatically collected data such as usage logs and analytics may be retained in an anonymized, aggregated form even after account deletion, as it no longer identifies you personally.
We use a variety of security measures to protect the security of your information, including:
While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and to keep your account credentials confidential.
In accordance with UU PDP No. 27/2022, you have the following rights regarding your personal data:
You can access, update, and delete your personal information through your account settings. For requests not available in the app, please contact us at [email protected].
You can opt out of receiving promotional notifications by following the unsubscribe instructions contained within each email or by adjusting your notification settings in the app.
Our services are intended for users aged 18 and above. We do not knowingly collect personal information from minors under 18 years of age.
If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected] and we will promptly delete such information.
We may update this privacy policy from time to time in accordance with changes in Indonesian law or our business operations. We will notify you of any significant changes by sending a notice to the registered email address or through an in-app notification at least 14 days before the changes take effect.
Your continued use of the app after the effective date constitutes your acceptance of the updated policy.
This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Indonesia, including but not limited to:
Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Indonesia.
If you have questions or concerns about this privacy policy or how we handle your personal data, please contact us at:
📧 Email: [email protected]
We aim to respond to all privacy-related inquiries within 3 x 24 jam (72 hours).